Accessibility statement
We appreciate your interest in the accessibility of our website.
We want everyone to be able to use our online shop without restriction. That is why we are strongly committed to digital accessibility and are continuously working to make our services accessible to all. Accessibility is a key component of our efforts to actively promote inclusion and create a shopping experience that is truly available to everyone.
That is why we strive to make our website accessible in accordance with the national implementation laws of Directive (EU) 2019/882.
This accessibility statement applies to: https://vita-world24.de/
1. General description of the service
We provide our online shop via our website. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national implementation laws.
In our online shop, you can:
- Purchase goods.
2. Descriptions and explanations necessary for understanding the implementation of the service
You can initially place our products in your shopping basket without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do this, use the correction aids provided and explained in the order process. The payment methods specified in the order process are available for payment.
3. Description of compliance with accessibility requirements
3.1 Application of harmonised standards and technical specifications
Our website complies:
- in part with the Web Content Accessibility Guidelines (WCAG) in version 2.2. It achieves levels A and AA.
The WCAG are an international standard of accessibility guidelines. They are created and maintained by the World Wide Web Consortium (W3C), the body responsible for standardising Internet technologies. The aim of the guidelines is to create structures for digital offerings that enable access and use for all people in the spirit of digital accessibility.
3.2 Supportive measures
Our website provides the following supportive measures:
- Use of strong contrasts in text and images
- Adjustable character and line spacing and text size without loss of content
- Alternative text for images
- Website read-aloud
- Colour corrections for colour blindness
- Activate blue filter
- Night mode
4. Contact details - Report barriers
Have you noticed any accessibility issues? If so, please feel free to contact us.
You can reach us by post or email.
Vita-World GmbH
Responsible person: Andrea Hoffmann
Röderweg 26
65232 Taunusstein
Germany
Email: info@vita-world24.de
5. Telephone support for people with disabilities
We offer a hotline that has been set up specifically for people with disabilities and users of assistive technologies. You can contact us at the following telephone number: 06128 6050250
6. Competent market surveillance authority
The following market surveillance authority is responsible for us:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services – Public Law Institution (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Telephone: + 49 (0) 391 567 6970
Email: kontakt(at)mlbf-barrierefrei.de
7. Arbitration board and procedure
The Federal Government Commissioner for Matters relating to Disabled Persons has an arbitration board. The arbitration board is responsible for resolving conflicts between persons with disabilities and private economic operators of the Federal Government.
You can contact the arbitration board if you are not satisfied with the responses you receive from the above contact options. The aim is not to find winners or losers. Rather, the goal is to find a solution to a problem together and out of court with the help of the arbitration board. The arbitration procedure is free of charge. You do not need legal assistance. You can find all the information you need about the arbitration procedure on the website of the arbitration board (available athttps://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html).
There you can read about how the arbitration process works and how to submit an application for arbitration. You can also submit the application in ‘easy language’ or in ‘German sign language’ (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/ AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html).
You can contact the arbitration board at the following address:
Arbitration Board under the Disability Equality Act at the Office of the Federal Government Commissioner for Matters relating to Disabled Persons
Mauerstraße 53
10117 Berlin
Telephone: +49 (0)30 18 527 2805
Email: info(at)schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de
This statement was created on 18 June 2025.
It was last updated on 22 January 2026.