The following Terms and Conditions (Terms) apply to all orders placed via our online shop.
These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.
The contract is concluded with Vita-World GmbH.
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the products contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
The language(s) available for concluding the contract: German, English
We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.
Delivery costs
Delivery costs may
apply to the product prices displayed. Further information on delivery
costs, if applicable, are explained within individual product offers.
Delivery options
We ship the products to the delivery address specified in the order process.
We only dispatch goods en route; pick up by the customer is not possible.
The following payment methods are basically available in our online shop.
Credit Card
You provide your credit card details during the ordering process.
Your card will be charged immediately after placing your order.
PayPal
In order to pay the
invoice amount via the payment service provider PayPal (Europe) S.à r.l.
et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you
must be registered with PayPal, legitimise yourself with your access
data and confirm the payment instruction.
The payment transaction will be processed by PayPal after
placing the order. You will receive further instructions during the
ordering process.
PayPal may offer registered PayPal customers further payment modalities in the customer account selected according to its own criteria. However, we have no influence on the offering of these modalities; further individually offered payment modalities affect your legal relationship with PayPal. You can find more information on this in your PayPal account.
Apple Pay
In order to pay the
invoice amount via the payment service provider Apple Inc., One Apple
Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari"
browser, be registered with Apple, have activated the Apple Pay
function, legitimise yourself with your access data and confirm the
payment instruction. The payment transaction is processed immediately
after placing the order. You will receive further information in the
ordering process.
Klarna
In cooperation with the
payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34
Stockholm, Sweden ("Klarna") we offer you the following payment options.
Payment via Klarna is only available to consumers. Unless otherwise
specified below, payment via Klarna requires a successful address and
credit check and is made directly to Klarna. Further information is
provided with the respective payment option and in the ordering process.
Purchase on account via Klarna
The invoice amount is due 14 days after shipping the goods and receipt of the invoice.
Mollie B.V.
Billie über Mollie, Mollie B.V., Keizersgracht 126, 1014CW, Amsterdam, Nederlande
You are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.
The products shall remain our property until full payment is made.
For businesses, the following applies additionally: We reserve
ownership of the products until complete settlement of all claims
arising from a current business relationship. You may resell reserved
goods in ordinary business operations; you shall assign any claims
arising from this resale – irrespective of connecting or mixing of the
reserved goods with a new item - in the amount of the invoice amount to
us in advance, and we accept this assignment. You remain authorised to
collect the claims; however, we may likewise collect the claims
ourselves, should you fail to fulfil your payment obligations. We shall
release the securities to which we are entitled at your request to the
extent that the realisable value of the securities exceeds the value of
the open claims by more than 10%.
For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Applicable to businesses: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment.
We are under a legal duty to supply products that are in conformity with this contract.
Unless expressly agreed otherwise below, the statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, the staturory guarantee provisions of the country of their respective habitual residence shall apply.
The following limitations and reductions of time periods with respect to businesses/merchants shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents
Restrictions in relation to businesses
In relation to businesses, only our own specifications and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not accept any liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its customary use and has caused the building to be defective. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB (German Civil Code) remain unaffected.
Note to merchants ("Kaufleute" in accordance with HGB - German Commercial Code)
Among merchants ("Kaufleute"), the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.
Complaints and return of goods
Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.
Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop, if applicable.
We shall in any case be liable without limitation for
claims due to damages that have been caused by us, our legal
representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the
foreseeable and direct damages at the time of contract conclusion.
You can insure orders placed with us up to an order value of 2500 EUR free of charge via the buyer protection of Trusted Shops AG. The Trusted Shops buyer protection conditions apply, which you can find here. The buyer protection is concluded by clicking on the correspondingly designated button of the so-called Trustcard, which appears as a pop-up on the order-confirmation page after an order has been placed. In order to be able to offer you buyer protection, the trust card must access order data stored in the cache of your browser. Access is only local and no order data are transmitted to Trusted Shops before you explicitly opt for buyer protection or give your consent to the transmission of order data to Trusted Shops. If you have given your consent, a hash value of your e-mail address as well as the order number and order total are transmitted to Trusted Shops. If you are already registered for buyer protection, your order will be automatically protected. If you are not yet registered for buyer protection, you can register via the Trustcard as described above. Information on data protection at Trusted Shops is attached to the Buyer Protection Terms and Conditions linked above.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/. The competent body in this matter is: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de.
If you are a business, German law applies, to the exclusion of the UN Sales Convention.
If you are a "Kaufmann" within the meaning of the German
Commercial Code (HGB), public-law legal entity or special public-law
fund, the exclusive legal jurisdiction for all disputes from contractual
relationships between us and you is our registered office.
AGB erstellt mit dem Trusted Shops Rechtstexter